<p>Use this method to create a customer service metrics download task with filter criteria for the customer service metrics report. When using this method, specify the <strong>feedType</strong> and <strong>filterCriteria</strong> including both <strong>evaluationMarketplaceId</strong> and <strong>customerServiceMetricType</strong> for the report. The method returns the location response header containing the call URI to use with <strong>getCustomerServiceMetricTask</strong> to retrieve status and details on the task.</p><p>Only CURRENT Customer Service Metrics reports can be generated with the Sell Feed API. PROJECTED reports are not supported at this time. See the <a href="/api-docs/sell/analytics/resources/customer_service_metric/methods/getCustomerServiceMetric">getCustomerServiceMetric</a> method document in the Analytics API for more information about these two types of reports.</p><p><span class="tablenote"><strong>Note:</strong> Before calling this API, retrieve the summary of the seller's performance and rating for the customer service metric by calling <strong>getCustomerServiceMetric</strong> (part of the <a href="/api-docs/sell/analytics/resources/methods">Analytics API</a>). You can then populate the create task request fields with the values from the response. This technique eliminates failed tasks that request a report for a <strong>customerServiceMetricType</strong> and <strong>evaluationMarketplaceId</strong> that are without evaluation.</span></p>

{
  "success": true,
  "data": {
    "id": "abc123",
    "created_at": "2025-01-01T00:00:00Z"
  }
}

{
  "success": false,
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "Invalid request parameters"
  }
}

<p>Use this method to create a customer service metrics download task with filter criteria for the customer service metrics report. When using this method, specify the <strong>feedType</strong> and <strong>filterCriteria</strong> including both <strong>evaluationMarketplaceId</strong> and <strong>customerServiceMetricType</strong> for the report. The method returns the location response header containing the call URI to use with <strong>getCustomerServiceMetricTask</strong> to retrieve status and details on the task.</p><p>Only CURRENT Customer Service Metrics reports can be generated with the Sell Feed API. PROJECTED reports are not supported at this time. See the <a href="/api-docs/sell/analytics/resources/customer_service_metric/methods/getCustomerServiceMetric">getCustomerServiceMetric</a> method document in the Analytics API for more information about these two types of reports.</p><p><span class="tablenote"><strong>Note:</strong> Before calling this API, retrieve the summary of the seller's performance and rating for the customer service metric by calling <strong>getCustomerServiceMetric</strong> (part of the <a href="/api-docs/sell/analytics/resources/methods">Analytics API</a>). You can then populate the create task request fields with the values from the response. This technique eliminates failed tasks that request a report for a <strong>customerServiceMetricType</strong> and <strong>evaluationMarketplaceId</strong> that are without evaluation.</span></p>

{
  "success": true,
  "data": {
    "id": "abc123",
    "created_at": "2025-01-01T00:00:00Z"
  }
}

{
  "success": false,
  "error": {
    "code": "VALIDATION_ERROR",
    "message": "Invalid request parameters"
  }
}